Delete your account and data

This page explains how to have your Eduiey account closed and your personal details erased, what is removed, and what has to be kept. We would rather tell you the limits up front than promise something the system cannot do.

How to make a request

In the app: Profile → Privacy → Delete my account, confirmed with your password. You are signed out on every device at once and can't sign in to that account while your institution erases your personal details — or, if it has to keep the account, it tells you why and you can sign in again. An institution administrator's own request comes to us.

You can also ask your institution's administrator, or email support@eduiey.com with the subject line Account deletion request.

If you email us, please include:

• Your full name as it appears in Eduiey
• The mobile number or email address you sign in with
• The name of the institution the request concerns — or say "all institutions" if you belong to more than one
• Whether you are asking for your own account or your child's

To protect you, we check that a request really comes from the account holder, or from their parent or guardian, before acting on it. We may ask you to confirm from the mobile number or email address on the account, or ask your institution to confirm who you are. We will not act on a request we cannot verify.

We acknowledge requests within 24 hours. Your institution decides about the records it holds, so once we have verified a request we pass it to your institution within 5 working days and tell you we have done so. For the little data Eduiey keeps for itself, such as a demo request or feedback you sent us, we complete the request within 30 days.

What happens when your details are erased

Your account is closed at once: all your sessions end, you can no longer sign in, and your personal details are erased. That means your name (shown as "Erased person" from then on), mobile number, email address, date of birth, gender, address, photo, ID number, the details your role kept, copies on ID cards, your password, links to parents or children, your nominee, your AI assistant chats and your notifications. This cannot be undone.

Some records stay, attached to the erased record rather than to your name, because your institution may need them or be required by law to keep them (see below). Your institution may instead only deactivate your account, which ends your sign-in but keeps your details; ask it which it has done.

What is kept, and why

Financial records

Invoices, payments, receipts, salary structures and payouts stay, attached to the erased record. They are accounting records, which your institution is required by law to keep. Eduiey has no refund or reversal function; a mistaken charge must be corrected by your institution.

Certificates already issued

An issued certificate is a permanent snapshot of the details that were correct on the day it was issued. It is deliberately not re-derived from your record, so correcting or erasing your record does not change a certificate already issued to you.

Messages you have sent

Messages you sent to other people stay with those people, in the same way an email you have sent stays in the recipient's mailbox. So do the notifications they received about them, which can include a short extract of the message.

Uploaded files

Your photo and your résumé are deleted when your details are erased. Other files you uploaded — such as work you handed in, documents and images — stay with your institution's records, and deactivating an account does not remove them either. Say so in your request if you want them removed, and we will pass that to your institution with the rest of your request.

Records other people created about you

Attendance marked by a teacher, marks entered by an examiner, interview notes written by a placement officer and similar entries were created by your institution as part of its own record-keeping. They stay attached to the erased record; whether they can be removed is the institution's decision.

If you belong to more than one institution

Eduiey keeps a separate record for you at each institution you belong to, even though you sign in with one mobile number or email address and one password. Erasing your details at one institution has no effect on your records at any other.

Tell us whether you mean one institution or all of them. If you do not say, we will assume you mean only the institution you named.

Requests about a child

A parent or guardian may make a request on behalf of their child. Tell us the child's name, their institution and your relationship to them.

Because the institution holds the child's academic record and may be legally required to keep it, we will pass the request to the institution and tell you we have done so. You can also withdraw your consent for your child yourself, in Profile → Privacy: your child is signed out and cannot use Eduiey, and the institution is told so that it can decide what to keep and what to erase.

Things you can do yourself, today

Besides Delete my account (above), these are the controls you have:

• Withdraw your consent — in Profile → Privacy. You are signed out on every device and your institution is told, so it can decide what to keep and what to erase
• Change your details — the ones your institution allows, in Profile → My details; and your password and bank details (and UPI ID in India) from your profile
• Delete your résumé — if your institution uses the placements module
• See your consent records and name a nominee — in Profile → Privacy, where you can download each record as a PDF and name someone to use your rights if you die or become unable to

Your name, mobile number and email address can be changed only by your institution's administrator.

What we cannot tell you

Eduiey records changes, sign-ins and downloads of reports and documents, but not who has viewed a person's data. If you ask who has seen your or your child's record, we will not be able to answer from our systems, and we would rather say so than guess.